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Service Line Warranty Program

DUARTE TEAMS WITH THE NATIONAL LEAGUE OF CITIES TO OFFER OPTIONAL WATER, SEWER AND IN-HOME PLUMBING WARRANTY PROGRAMS; ADDITIONAL NOTICE MAILED

 

Duarte residents can now take advantage of three optional Service Line Warranties for water, sewer and in home plumbing sponsored by the National League of Cities, Service Line Warranties of America, Inc., Utility Service Partners and the City of Duarte. Homeowners have received a letter regarding the sewer line warranty program and a follow up reminder letter has recently been mailed. All mailings are completed by and paid for by Service Line Warranties of America, Inc.; the mailing is at no expense to the City of Duarte. The warranty program is offered at no cost to the City.

 

Homeowners have complete discretion to enroll in the warranty programs at any time. For either a monthly or annual cost, with no additional service fees or deductibles, the optional warranty programs provide homeowners protection against costly sewer, water and in home plumbing line repairs including broken/leaking lines, clogged toilets etc. Service Line Warranties of America use licensed contractors for all repairs who are familiar with local code and can ensure a timely response. The warranties provide up to $4,000 per occurrence with no additional charges for either pre-existing conditions or a limit on home many incidents you can have in a 12-month period.

 

The Sewer Line Warranty is a monthly fee of $9.75 or a one time fee of $112 for the year. The Water Line Warranty is a monthly fee of $6.75 or a one-time fee of $76 for the year. The In-Home Plumbing Warranty is a monthly fee of $6.50 or $73 annually. A homeowner may select to enroll by mail, online or by directly calling. Once a homeowner is enrolled and a repair is needed, they may call a 24-hour hotline and speak with a claims representative. An approved contractor will call the homeowner within one hour to schedule an onsite visit, which typically occurs within a 24-hour period.

 

In addition to the benefits for Duarte homeowners, the City has elected to receive a royalty fromService Line Warranties of America. This program provides a small source of revenue for the City’s longstanding Recreation Financial Assistance Program designed to help low-income families and seniors utilize City recreation programs.

 

The warranty program is offered at no cost to the City. For additional information on the various warranties, visit www.SLWofA.com